We are looking for a dedicated Cloud Support Engineer to join our technical team. In this role, you will be the go-to expert for resolving client issues, optimizing cloud environments, and ensuring seamless operations. You’ll provide top-notch support to clients, troubleshoot problems, and collaborate with internal teams to deliver high-quality cloud services.

- Provide technical support for cloud environments on platforms such as AWS, Azure, or Google Cloud.
- Troubleshoot and resolve cloud infrastructure and network issues quickly to minimize downtime.
- Monitor system performance, identifying and implementing improvements to optimize efficiency.
- Assist in managing cloud resources, including virtual machines, databases, storage, and network configurations.
- Collaborate with development and DevOps teams to support application deployment and resolve integration issues.
- Manage incident response, root cause analysis, and develop preventive measures to avoid future issues.
- Maintain cloud security protocols and ensure systems comply with best practices and standards.
- Document processes, technical issues, and solutions to contribute to internal knowledge bases.
- Provide training and guidance to clients on cloud best practices and system usage.

- 3+ years of experience in cloud support, systems administration, or a similar technical role.
- Proficiency in cloud platforms like AWS, Azure, or Google Cloud, with a strong understanding of core services.
- Hands-on experience with monitoring and management tools (CloudWatch, Azure Monitor, etc.).
- Solid troubleshooting skills and experience in diagnosing complex technical problems.
- Knowledge of network protocols, security, and infrastructure best practices.
- Experience with scripting languages (Python, Bash, PowerShell) for automation and troubleshooting.
- Strong communication skills, with the ability to convey technical information clearly to non-technical users.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.

- Certifications in cloud platforms (AWS Certified SysOps Administrator, Azure Administrator Associate, etc.).
- Experience with DevOps tools and practices.
- Familiarity with containerization (Docker) and orchestration (Kubernetes).
- Understanding of Infrastructure as Code (IaC) tools like Terraform or CloudFormation.
- Experience with ticketing systems and support platforms (JIRA, ServiceNow, etc.).

- Competitive salary and comprehensive benefits package.
- Health, dental, and vision insurance.
- Professional development opportunities and certification reimbursement.
- Flexible work hours and the option to work remotely.
- Retirement savings plan with company contributions.
- Paid time off, holidays, and a balanced work-life schedule.
- A collaborative and supportive work environment with access to the latest cloud tools.

If you’re a problem-solver who enjoys working with cloud technology and providing top-notch support, we’d love to hear from you! Please submit your resume and a cover letter explaining your qualifications and enthusiasm for this role to careers@softmaxgroup.com

We’re looking for a skilled Senior DevOps Engineer to join our growing team. In this role, you’ll be responsible for designing, implementing, and maintaining the infrastructure that supports our cloud-based solutions. You’ll collaborate closely with development, operations, and security teams to ensure seamless integration and optimal performance of our systems.

- Design and implement cloud infrastructure solutions using platforms like AWS, Azure, or Google Cloud.
- Develop and manage CI/CD pipelines to automate deployment and testing processes.
- Monitor and optimize system performance, ensuring high availability and scalability.
- Implement infrastructure as code (IaC) using tools like Terraform, CloudFormation, or Ansible.
- Ensure security best practices are followed, including monitoring, vulnerability assessments, and incident response.
- Collaborate with software developers to ensure smooth integration and deployment of applications.
- Troubleshoot and resolve system and network issues, ensuring minimal downtime.
- Advocate for and implement DevOps best practices within the organization.

- 5+ years of experience in DevOps or cloud engineering.
- Strong expertise with cloud platforms such as AWS, Azure, or Google Cloud.
- Experience with containerization and orchestration tools like Docker and Kubernetes.
- Proficiency in CI/CD tools such as Jenkins, GitLab CI, or Azure DevOps.
- Solid understanding of networking, monitoring, and security in a cloud environment.
- Hands-on experience with Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or Ansible.
- Strong scripting skills (Python, Bash, PowerShell, etc.).
- Knowledge of version control systems (Git) and collaboration tools.
- Excellent problem-solving skills and ability to troubleshoot complex technical issues.
- Strong communication skills and ability to work collaboratively in a team environment.

- Experience with serverless architecture and microservices.
- Familiarity with monitoring tools like Prometheus, Grafana, or Datadog.
- Experience with Agile development methodologies.
- Certifications in cloud platforms (AWS Certified DevOps Engineer, Azure DevOps Engineer, etc.).

- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible work environment with remote work options.
- Opportunities for professional development and career advancement.
- Retirement savings plan with company contributions.
- Paid time off, holidays, and a healthy work-life balance.
- Access to the latest tools and technologies in the cloud and DevOps field.

If you're passionate about DevOps and want to work in a dynamic, fast-paced environment, we’d love to hear from you! Please send your resume and a cover letter explaining why you’re the perfect fit for this role to careers@softmaxgroup.com

We are looking for a detail-oriented and strategic Operations Manager to oversee and optimize our daily business operations. In this role, you will be responsible for managing workflows, improving processes, and ensuring the seamless delivery of our cloud solutions and consulting services. You’ll work closely with various teams to drive efficiency, enhance productivity, and maintain high standards across all operations.

- Oversee day-to-day operations to ensure smooth delivery of services and support.
- Develop, implement, and monitor operational policies and procedures to improve efficiency and quality.
- Collaborate with department heads to coordinate and optimize workflows.
- Analyze operational data, generate reports, and recommend process improvements.
- Manage budgets, resources, and timelines to ensure projects are delivered on time and within scope.
- Identify and mitigate operational risks to maintain high service levels.
- Lead, mentor, and support a team of operational staff, fostering a positive and productive work environment.
- Conduct regular performance reviews, set goals, and implement training programs to develop team skills.
- Communicate with clients and stakeholders to understand their needs and ensure satisfaction with service delivery.
- Stay updated with industry trends and best practices to ensure our operations remain competitive and efficient.

- 5+ years of experience in operations management, preferably within the IT, cloud services, or technology industry.
- Strong leadership and team management skills, with the ability to motivate and guide a diverse team.
- Excellent organizational skills and attention to detail, with a proven track record of managing multiple projects.
- Strong analytical skills and ability to use data to drive decision-making.
- Proficiency in using project management tools (Asana, Trello, JIRA, etc.) and productivity software.
- Solid understanding of budget management, resource allocation, and performance metrics.
- Excellent communication skills, both written and verbal, with the ability to interact effectively with clients, stakeholders, and team members.
- Problem-solving mindset, with the ability to adapt quickly to changing priorities.

- Experience in the cloud or IT consulting industry.
- Knowledge of cloud platforms (AWS, Azure, Google Cloud) and familiarity with IT service management (ITSM) frameworks.
- Certification in operations management, project management (PMP), or Lean Six Sigma.
- Experience with CRM software and customer service tools.

- Competitive salary with bonus opportunities based on performance.
- Comprehensive health, dental, and vision insurance.
- Professional development opportunities and career advancement.
- Flexible work environment with remote work options.
- Retirement savings plan with company contributions.
- Paid time off, holidays, and a healthy work-life balance.
- A collaborative and dynamic team environment where your contributions make an impact.

If you’re a strategic thinker with a passion for operational excellence and want to be part of a forward-thinking team, we’d love to hear from you! Please send your resume and a cover letter outlining your relevant experience and why you’re the ideal candidate for this role to careers@softmaxgroup.com

We are seeking a skilled Technical Project Manager to lead and oversee the successful delivery of our technology and cloud-based projects. You will be responsible for managing project timelines, coordinating with cross-functional teams, and ensuring that technical solutions meet both client requirements and business goals. Your role will be crucial in keeping projects on track, within scope, and within budget, while maintaining high standards of quality.

- Plan, coordinate, and manage technical projects from initiation to completion, ensuring they are delivered on time and within budget.
- Define project scope, goals, and deliverables in collaboration with stakeholders and clients.
- Develop detailed project plans, including timelines, milestones, and resource allocation.
- Lead cross-functional teams, including developers, engineers, and business analysts, to achieve project objectives.
- Identify, manage, and mitigate risks throughout the project lifecycle.
- Track project progress, report on status, and adjust plans as needed to ensure successful outcomes.
- Facilitate regular project meetings, including stand-ups, status updates, and post-project reviews.
- Manage client expectations, provide regular updates, and ensure high levels of satisfaction.
- Ensure that technical solutions align with business objectives and adhere to industry standards.
- Foster a collaborative and positive working environment, motivating the team to perform at their best.

- 5+ years of experience in project management, specifically in technical or IT environments.
- Proven track record of successfully delivering complex technical projects on time and within scope.
- Strong understanding of project management methodologies (Agile, Scrum, Waterfall).
- Experience with project management tools like JIRA, Asana, Microsoft Project, or Trello.
- Excellent organizational skills and attention to detail, with the ability to manage multiple priorities.
- Strong communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
- Ability to lead and motivate cross-functional teams, fostering collaboration and accountability.
- Strong problem-solving skills and a proactive approach to challenges.
- Experience with budgeting, resource allocation, and risk management.

- Certification in project management (PMP, PRINCE2, Agile Certified Practitioner, etc.).
- Experience with cloud platforms (AWS, Azure, Google Cloud) and cloud-based project delivery.
- Background in software development, engineering, or IT.
- Familiarity with DevOps practices and tools.
- Understanding of IT service management (ITSM) and ITIL frameworks.

- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Opportunities for career growth and professional development.
- Flexible working arrangements with remote options.
- Retirement savings plan with company contributions.
- Paid time off, holidays, and emphasis on work-life balance.
- Collaborative and inclusive work culture with access to cutting-edge technologies.

If you’re a proactive problem-solver who excels in managing technical projects and thrives in a fast-paced environment, we want to hear from you! Please send your resume and a cover letter outlining your experience and why you’re the right fit for this role to careers@softmaxgroup.com